1. Product Refunds:

    1. . Herbal Medicine Products: Due to the nature of our herbal medicine products and their personalized nature, we do not offer refunds on herbal medicine products once they have been purchased. However, if you have any concerns or issues with the product, we encourage you to contact our customer support team, and we will do our best to address your concerns.
  2. Refund Eligibility:

    1. To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.
    2. The product must be in its original condition and packaging.
  3. Refund Process:

    1. To request a refund, please contact our customer support team via phone or email, providing your order details and the reason for your refund request.
    2. Upon receiving your refund request, our customer support team will review the information provided and assess your eligibility for a refund.
    3. . If your refund request is approved, we will process the refund within 30 days of approval. The refund will be issued to the original payment method used during the purchase.
  4. Non-Refundable Items:

    1. Consultation Fees: Fees paid for consultations with our healthcare professionals or any associated services are non-refundable.
    2. Shipping Fees: Shipping fees paid for the delivery of our products are non-refundable unless the refund is due to an error on our part.
  5. Modifications and Discretion:

    1. We reserve the right to modify or update this refund policy at any time, without prior notice. The updated refund policy will be effective upon posting on our website.
    2. Exceptions to this refund policy may be made on a case-by-case basis at the discretion of Priya Nutrition and Healthcare Clinic management.